Refund and Returns Policy
At TheGoldenLeafHenna, we are committed to providing a seamless shopping experience. This policy outlines our guidelines for shipping, returns, and refunds. Please review the details carefully before making a purchase.
1. Shipping Policy
Order Processing
- Processing Time: Orders are typically processed within [1-3] business days. During peak times or special promotions, processing may take slightly longer.
- Shipping Cost: Shipping fees are calculated at checkout based on the delivery location and shipping method chosen.
- Delivery Time: Delivery timelines vary depending on your location. Typically, orders within [Country/Region] take [3-7] business days, while international orders may take [10-15] business days.
- Tracking Information: Once your order is shipped, you will receive an email with tracking information to monitor the delivery progress.
Shipping Restrictions
Due to the perishable and sensitive nature of our products, we currently do not ship to certain regions with extreme temperatures or high customs restrictions. Please check your local regulations before ordering.
2. Return Policy
Due to health and safety reasons, we do not accept returns on henna products, including henna powder and mehndi cones, once they have been opened. However, if you receive an item that is damaged or defective, we will gladly assist you with a replacement or refund.
Return Eligibility for Damaged/Defective Items
- Condition: The item must be unused, unopened, and in its original packaging.
- Reporting Period: Contact us within [7] days of receiving the product to report any issues.
- Proof of Issue: Please provide clear photos of the damaged or defective item along with your order details.
Process for Returns of Damaged/Defective Items
- Contact Us: Reach out to us at support@thegoldenleafhenna.com within [7] days of receiving the item.
- Submit Evidence: Attach photos and relevant order information for verification.
- Resolution Options: Upon verification, we will offer a replacement at no additional shipping cost or a refund if preferred.
3. Refund Policy
Refunds are available for verified damaged or defective products only.
Refund Process
- Processing Time: Refunds will be processed within [7-10] business days once approved.
- Payment Method: The refund will be credited back to your original payment method.
- Shipping Fees: Original shipping fees are non-refundable.
- Banking Delays: Processing times may vary depending on your payment provider.
4. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they have been shipped. Once shipped, orders cannot be canceled, and standard return and refund policies will apply.
5. Contact Us
For any questions regarding our Shipping, Return, and Refund Policy, please contact us: